Before you get started with setting up your email accounts locally (on your machine) you will need to contact your web developer and ask them to create the email addresses that you need e.g. firstname.lastname@example.org. If you’re not sure who your developer is you can submit your request here: Media Heroes Support.
Important note. The below settings are for our standard hosting only and not Magento hosting. You will need to contact your developer for Magento hosting information.
Once your email accounts have been created you will be supplied with confirmation and the password for each account. The mail servers that are hosting are actually always the same but the password will be specific the email address being set up the username for each account is always the email address.
|EMAIL ADDRESS:||the email address you are setting up|
|USERNAME:||the email address you are setting up|
|PASSWORD:||the password you have been supplied with|
|*INCOMING MAIL SERVER:||bne-cp030.web-host.com.au|
|*OUTGOING MAIL SERVER:||bne-cp030.web-host.com.au|
|AUTHENTICATION:||“Required” ticked for IMAP, POP3, & SMTP|
|INCOMING PORTS:||IMAP port: 993 // POP port: 995|
ADVANCED (NON-SSL) SETTINGS:
|AUTHENTICATION:||Required for IMAP, POP3, & SMTP|
|INCOMING PORTS:||IMAP port: 143 // POP port: 110|
*Always use these mail servers and not ISP specific mail servers as these can cause issues with set up.
Online help with set up:
IMAP emails talks between the server (our hosting) and your mail program(s). Changes made to messages e.g. deleted or read, will show up as such, both on the server and in the mail application, meaning all IMAP accounts set up for one email address (e.g. Phone – Tablet – Computer) will all see the same thing no matter where email has been changed from.
POP3 does not coordinate with the server. Changes made to messages e.g. deleted or read, will not show up as such on the server. This means that if you read an email on one device it will be unread on another.
Outgoing mail is sent using SMTP.
We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.